MPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND OUR TERMS OF USE AND CONDITIONS OF SALE (“TERMS” OR “AGREEMENT”) BEFORE ACCESSING, USING, PLACING AN ORDER, OR MAKING A TRANSACTION THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (see Sections 14 and 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Your use of cleanhamptons.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Clean Hamptons LLC (“Clean Hamptons,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below.
Please read these Terms carefully.
We offer the Website, including all information, tools, products, booking functionality, estimates, service descriptions, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing, using, placing an order, booking, or making a transaction over the Website, you agree to the terms set forth herein.
If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16 OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 16 BELOW, WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.
You can review the most current version of the Terms at any time on this page: https://cleanhamptons.com/terms-of-service.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website.
It is your responsibility to check this page periodically for changes.
YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.
Overview
Website Use
Privacy and Security Disclosure
General Conditions and Website User Conduct Restrictions
No Professional Advice
Service Disclosure; No Results Guarantee
Modifications to the Website and Prices
Account Registration
User Communications
Order Placement and Acceptance
Refund Policy
Payment
Social Media
Digital Millennium Copyright Notice
DISCLAIMER OF WARRANTIES
LIMITATIONS OF LIABILITIES
Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
Indemnification
Third-Party Websites and Links
Testimonials, Reviews, and Other Submissions
Electronic Communications
Assignment
No Waiver
Severability
Termination
Entire Agreement
Questions or Additional Information
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.
Clean Hamptons’ Privacy Policy may be viewed here: https://cleanhamptons.com/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, abusive, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, state, or local laws, rules, or ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on a protected characteristic; (7) submitting false or misleading information; (8) uploading or transmitting malware or malicious code; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.
Clean Hamptons reserves the right to terminate your access to the Website or any of its products or services if it determines that you (1) do not comply with these Terms; (2) provide false, inaccurate, or incomplete information during any registration or booking process; (3) engage in any conduct that would otherwise harm any of Clean Hamptons’ rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. Clean Hamptons may take any other actions necessary in this regard or seek any remedies permitted by law.
Content provided on this Website and in Clean Hamptons’ materials (including service tips, cleaning recommendations, FAQs, or examples) is for informational purposes only and is not a substitute for professional advice in areas such as legal, environmental, health, safety, or property maintenance. You should consult qualified professionals where appropriate. Previously published content may be selective, incomplete, or outdated. You are responsible for setting your browser cache to ensure you receive the most recent data.
Clean Hamptons is a privately owned, for-profit company providing residential and commercial cleaning services. We do not represent that our services are certified by or affiliated with any educational or accrediting institution. Cleaning outcomes can vary based on the condition of the property, surfaces/materials, scope selected, access, utilities, pre-existing damage, and other factors. While we aim to deliver high-quality service, we do not guarantee specific results or outcomes (including stain removal or restoration to original condition). You assume full responsibility for how you use any information we provide.
We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. All descriptions of services or pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
In order to access some Website features (e.g., booking, account history), you may be required to create an account. By creating this account, you agree that:
You may maintain only a single account.
You may not share your username or password or knowingly authorize third-party access.
You may not use another user’s account without permission.
You will provide accurate and complete information (including a valid email for confirmations) and will update it as it changes.
You are solely responsible for activity on your account and must keep your password secure.
You will notify us immediately of any breach of security or unauthorized use of your account.
You are liable for uses of your account and any resulting losses to Clean Hamptons or others. We are not liable for your losses from unauthorized use.
Clean Hamptons may cancel accounts or suspend access in its sole discretion.
By using Clean Hamptons’ services and accessing the Website, you expressly consent to receive electronically all communications, agreements, documents, notices, and disclosures (“Notices”) that we provide in connection with your account and your use of the services. Notices may include emails, in-app messages, Website messages, and promotional/marketing communications. You may unsubscribe from promotional emails at any time by following the instructions therein; we will honor unsubscribe requests within 30 days.
Clean Hamptons may, at its discretion, use SMS services to deliver Notices to end users and clients. Message frequency varies. Message and data rates may apply. Text HELP for help; reply STOP to cancel. Carriers are not liable for delayed or undelivered messages.
Your electronic booking/order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny any order/booking for any reason. If we deny your order, we will refund amounts you paid for that order to your original form of payment. We will not be liable for losses or damages resulting from refusal to provide any product or service. We reserve the right to require additional information before processing any order.
Payments are non-refundable and all sales are final unless otherwise indicated. No refunds will be issued if we, in our sole discretion, suspend, limit, or terminate your access to the Website or our products/services for violation of these Terms. From time to time, Clean Hamptons may advertise a money-back guarantee for a particular service; any such guarantee applies only during the stated period and per its stated conditions. Customers who elect a refund under a money-back guarantee and then re-purchase the same service within two years will not be entitled to a second guarantee.
If you want industry-standard cancellation/reschedule windows (e.g., free reschedule with 48 hours’ notice; late-cancel fee), I can insert those here.
All charges are in U.S. Dollars. By submitting payment information, you represent and agree that: (i) you are authorized to use that card/account; (ii) all payment information is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to pay amounts due.
Our payment processors may receive updated card information (e.g., new numbers/expiration). If provided, we may update your account accordingly. Contact your issuer to opt out of updater services. We are not responsible for bank/issuer fees. If a charge is reversed, we may bill you directly and seek payment by another method, including mailed statement.
This section applies to everyone who interacts with our social media presence (e.g., Facebook, Instagram, LinkedIn, YouTube, Pinterest, X/Twitter, Google). These platforms are not controlled by us and have their own policies/terms. Comments and opinions expressed by users are theirs and do not reflect the opinions of Clean Hamptons; we have no obligation to monitor or remove user comments. Report offensive/inappropriate posts to the applicable platform per its procedures.
a. DMCA Notice
This Website maintains the following contact for notifications of claimed infringement regarding materials posted to this Website:
Notification of Claimed Infringement
Clean Hamptons LLC – Legal Department
Attn: DMCA/Copyright Agent
P.O. Box 528, Remsenburg, NY 11960
Email: [email protected]
Phone: 631-487-8404
Provide: (i) description of the copyrighted work claimed to be infringed; (ii) description/location (URL) of the allegedly infringing material; (iii) your contact information; (iv) a statement you have a good-faith belief the use is unauthorized; (v) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (vi) your physical/electronic signature. Incomplete notices may delay processing. If we believe in good faith that posted material violates law, we will remove/disable access and notify the posting party.
b. Intellectual Property Rights, License
All content on the Website (the “Content”)—including audio/video, images, photographs, text, graphics, logos, layouts, designs, interfaces, downloads, software, and data compilations—is owned by or licensed to Clean Hamptons or authorized third parties and protected by applicable laws. We retain all right, title, and interest in the Website and Content. Except as expressly set forth in these Terms or granted in writing by Clean Hamptons, no rights are granted. You may view the Content for personal, non-commercial purposes; you may not copy, distribute, display, perform, license, sublicense, publish, create derivative works, or otherwise exploit the Website or Content without prior written consent, except as expressly allowed herein.
c. Copyright
Except as stated herein, no materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted by any means without our prior written consent. Limited permission is granted to view, copy, print, and download materials from the Website for personal, noncommercial, informational use only, provided all copies include this copyright notice. We may revoke these rights at any time. On termination, you must destroy any downloaded/printed materials.
d. Trademarks
Trademarks, service marks, and logos (the “Trademarks”) used and displayed on the Website are registered or unregistered Trademarks of Clean Hamptons or third parties. No license or right to use any Trademark is granted by implication, estoppel, or otherwise without prior written consent of the Trademark owner. You may not use any Clean Hamptons name or Trademark in advertising, publicity, or as a “hot” link without our prior written consent.
EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED ARE OFFERED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
We do not warrant the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of any information on this Website, nor that the Website or servers are free of viruses or harmful components. All conditions and warranties—express, implied, statutory, or otherwise, including any implied warranty of non-infringement—are disclaimed to the maximum extent permitted by law.
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL CLEAN HAMPTONS OR ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, INDEPENDENT CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, FEES, COSTS, OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS/SERVICES, OR YOUR OR A THIRD PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT/SERVICE, REGARDLESS OF WHETHER CLEAN HAMPTONS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
This includes, without limitation, loss of use, profits, data, goodwill, cost of substitute services/products, or other indirect or consequential damages, regardless of theory (contract, tort—including negligence/strict liability—warranty, or otherwise). If liability is found notwithstanding the above, Clean Hamptons’ total liability, and your exclusive remedy, shall be limited to USD $500.00. Some states do not allow certain exclusions; some limitations may not apply to you.
PLEASE READ CAREFULLY. YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, CLEAN HAMPTONS’ PRIVACY POLICY OR TERMS, CLEAN HAMPTONS’ ADVERTISING OR MARKETING PRACTICES, OR CLEAN HAMPTONS’ PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES. This provision is governed by the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1–16. The arbitrator shall have exclusive authority to determine arbitrability and will apply New York substantive law to the extent consistent with the FAA. The arbitrator may award all remedies available in an individual lawsuit, including damages, declaratory/injunctive relief (including public injunctive relief where available), and attorneys’ fees/costs where permitted by law. The arbitrator may only resolve disputes/claims between you and Clean Hamptons and may not consolidate claims or proceed on a class or representative basis. If any part of this arbitration agreement is unenforceable as to a particular claim/remedy, that claim/remedy must be brought in court; all other claims remain subject to arbitration.
Notwithstanding the foregoing, Clean Hamptons may bring a claim in the state or federal courts located in New York for injunctive/equitable relief arising from any potential or actual misappropriation or infringement of Clean Hamptons’ intellectual property rights, and you consent to personal jurisdiction and venue in such courts.
Opt-Out Right. You may opt out of arbitration within 30 days of the date you purchase a product or service through the Website by mailing a letter to:
Clean Hamptons LLC – Legal Department, P.O. Box 528, Remsenburg, NY 11960 stating your name, the product/service purchased, and your intent to opt out of arbitration.
Unless you timely opt out, you waive the right to: (A) have a court or jury decide your dispute; (B) obtain discovery to the same extent as in court; (C) participate in a class action in court or arbitration; (D) act as a private attorney general; or (E) join or consolidate your dispute with others’. Other court rights may not be available in arbitration.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Clean Hamptons, its parents, subsidiaries, predecessors, successors, and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind (including reasonable attorneys’ fees) arising out of or related to: (1) your breach of these Terms or incorporated policies; (2) your breach of any representations/warranties hereunder; or (3) your violation of any law or third-party right.
Our Website may include materials from third parties or links to third-party websites. We are not liable for third-party materials or websites. Review third-party policies and practices before engaging in any transaction. Direct questions/complaints regarding third-party products/services to the applicable third party.
Anything you submit or post to the Website or provide to us (collectively, “Submissions”) is non-confidential and non-proprietary, and we may use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form. You represent and warrant that you own or have sufficient rights to share the Submissions. Testimonials/reviews reflect individual experiences and do not guarantee future outcomes. Communications tools may be monitored/recorded for quality control. Clean Hamptons may correct grammar/length and review Submissions prior to publication and has no obligation to use any Submission.
You agree that electronic communications from us (including notices, disclosures, agreements, and other communications) satisfy any legal requirement that such communications be in writing and have the same force and effect as if signed by the sending party.
You may not assign any rights under these Terms; any attempt is void. Clean Hamptons may transfer its rights/obligations without consent if some or all of its business is transferred (e.g., merger, sale of assets).
No waiver by Clean Hamptons of any term or condition shall be deemed a continuing waiver of such term or any other term. Our failure to assert a right or provision shall not constitute a waiver.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be severed; the remaining provisions remain in full force and effect.
Upon termination of this Agreement, Sections 1–26 and any representations, warranties, and other obligations made by you shall survive.
These Terms, together with the Privacy Policy and any policies or operating rules posted by us on the Website, constitute the entire agreement and understanding between you and Clean Hamptons and supersede any prior or contemporaneous agreements. Any ambiguities shall not be construed against the drafting party.
If you have any questions regarding your account, any product or service, or these Terms, please contact us:
Clean Hamptons LLC
P.O. Box 528, Remsenburg, NY 11960
Email: [email protected]
Phone: 631-487-8404